Informative signs.
For the convenience of users, you can add informative signs to the site that display the current status of the company. For example, “we are currently Contacts on the website working” or “closed until morning.” This will help users quickly understand whether the company is available for communication at the moment.
You can also add information about the estimated turnaround time for email requests or support tickets. This will allow users to understand when they can expect a response to their request and avoid worrying about their request being lost or left unanswered.
Multilingualism and additional features.
If your site involves interaction with what is the right type of upholstery for the living room? audiences from different countries, then it is also important to adapt its contacts to different languages. You can specify the availability of different languages for communication. This may include the ability to communicate in English, Chinese or another language depending on customer preferences. Recently, solutions have be to be develop for the implementation of video calls with an AI-based auto-translator, but for now we can only wait for such plugins to become generally available.
Alfabank has designed a good contact page, indicating phone numbers, assuring accessibility and giving instructions on how to use the voice menu
If the company has a voice assistant and a quick dial for the reference section of interest, then this scheme can also be indicated on the website. Alternatively, you can follow the example of Alfa Bank and “shove” this information under the spoiler.
Chat and contact form
Providing a chat with a staff member or list of us mobile phone numbers using a contact form makes interaction with customers much easier and faster. It is important that these tools are accessible and functional, and do not interfere with reading content or working on the site. Often, chat modules are configure in such a way that they be to constantly distract and irritate visitors, so the following features should be take into account:
