Facebook Messenger is a powerful communications tool that allows you to connect with existing and potential customers through one-on-one conversations that make social media as personal as it can be. What is Facebook Messenger? Facebook Messenger is Facebook’s dedicated messaging app and platform. Nearly a billion people (and 188 million […]
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If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Since the majority of people prefer to message businesses rather than call or email, this is an important way to build trust and confidence. How to set […]
With automations and intelligent chatbots, you can use Facebook Messenger for business to communicate personally at scale, giving customers the individual attention they need without burning out your team. Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all […]
Makes you long for the halcyon days of 2013’s double-digit engagement rates. Not to fear: It’s easy to beat 0.05% with the right Twitter content strategy, networking efforts, and time. And, hey, you can always run ads for a lil’ boost if needed. Not sure what your average engagement rate […]
A combined total of 41% of users 18-34 view Twitter either “very favorably” (16%) or “somewhat favorably” (25%). While this age range doesn’t exclusively represent Gen Z, a large portion of it does. The age group with the second highest total is users age 35-44, where a total of 38% […]
