Regardless of your decision, proceed with caution. Some users don’t like the idea of a brand silencing them completely, especially if the feedback is valid. It signals the brand is insecure, defensive or lacks the resources to handle backlash accordingly.
Banning comments means less engagement, which could
To delete a comment you posted or from another user, go to the exact video and select the comment icon on the right.
Press and hold the comment you brother cell phone list want to delete. Select delete.
Hopefully your brand never has to do this, but here’s how to delete comments in bulk:
Go to the video where you would like to delete comments. Tap the comment icon on the right to open the comments section.
Scroll to the comment you would like to delete
Press and hold the comment (you can also select the sliding bar icon in the top right corner). Tap “manage multiple comments.”
Tap the circles next to the how to build and manage a successful team in 2024 comments you would like to remove. You can select up to 100 comments.
Click delete and then tap delete again to confirm.
9. Set a plan for comment moderation and weeding out spam comments
Instead of taking away the ability to comment altogether, consider creating comment moderation guidelines. Determine use cases for not engaging with comments and create guidelines for deleting or limiting comments. Create specifications for comments made on your brand’s videos, along with comments your brand posts.
These rules can also help you navigate
tricky situations such as a user calling out a brand for poor business practices. As the saying goes, sometimes the best response is no response.
Negative feedback is necessary for growth
but draw the line for your brand. This can include comments that are offensive, explicit or generally abusive to your brand or customers. Beware clean email of trolls who are simply looking for attention or bots who aren’t actual people (and typically don’t have profile pictures or content on their TikTok pages). Bot messages can range from generic to bizarre to highly detailed, so keep an eye out before you decide to respond.
