Institutions operate quite correctly — we monitor your website is beautiful but doesn’t generate traffic? here’s how to change that this, however, there are several problem areas. When issuing loans, overzealous sales managers push additional services. Sometimes, instead of deposits, they foist mutual funds or life insurance on people — completely different products that are often unnecessary and even dangerous for a person. In the insurance sector, in the first half of last year, there were complaints about problems with the availability of MTPL policies.
Quite a few complaints about microfinance
organizations, although their number has been steadily declining in recent years. There are questions about the maximum debt amount and the accrual of interest. And, of course, fraudsters who, using social engineering tools, not only lure money out of accounts and deposits, but also force people to take out loans in their own names, and then take the borrowed money. We are working with all this.
— Are all complaints justified?
— Of course, there are situations when a person complains leading experts in the to us not about the bank, but about life. But this is normal. We check every agb directory complaint. If it is confirmed that there is a violation on the part of the financial institution, it will pay a large fine and return the money to the victims.
