The Bank of Russia actively engages with banks see the difference between content funnel and sales funnel and companies on climate issues. For example, at the end of last year, we published a report on climate risks and recently discussed it with financial institutions within the Climate Advisory Group, as well as with the ESG Alliance. In addition, we have a climate stress test planned for this year on the horizon until 2040, so we met with representatives of industry associations to listen to their opinions and forecasts.
It’s Not About the Bank. The Central Bank Explained How to Avoid the Traps of Selfish Managers
institutions returned more than 740 million
rubles to clients after inspections by the Central Bank. Mikhail Mamuta, head of the service for the protection of consumer rights and ensuring the availability of financial services at the Bank of Russia, shared simple ways to prevent people from profiting from you with aif.ru.
Complaints Department
— How often do people contact you with complaints?
— Last year, about 368 thousand complaints were received, these are written requests via the Bank of Russia’s online reception. We also received 275 thousand expertise is your best friend calls to the call center (8-800-300-3000, and 300 from a mobile phone, the call is free), and conducted more than 40 thousand consultations in the chat of the mobile application “CB Online”. That is, about half agb directory of all requests to us are questions, and the other half are complaints.
