For the past 10 years, Chris has focus on helping build and grow B2B software companies – operating at the intersection of product, engineering, sales, operations and finance teams. “ My top advice for businesses struggling to lower customer churn is to invest in a customer success team. Customer success is a vital part of any organization and helps ensure the success of your customers once they are on board. This team focuses on building relationships with customers and ensuring they have a fantastic customer journey. If you don’t have a customer success team and you see a high customer churn rate, it could be because the your customers are not getting the value from the product you are providing.
He has over a decade of experience working in organic SEO
Having a dicat team to make sure your customers are getting the value from the product is essential to the growth of your business.” Jonathan Zacharias Jonathan Zacharias Jonathan Zacharias is the founder of GR0 , a focus, dicat and committ digital marketing agency that GR0 your brand online. He has over a decade of experience working in organic SEO, and his agency was nam Fastest Growing Company of the Year by the American Business Awards. “An excellent customer experience builds loyalty and ruces churn . Customer service must be reliable above all else.
The more transparent you can be with your business operations
Customers want to feel recogniz and connect enough to trust you with their business and, more importantly, trust your company enough to continue working with you. Customers should be able to rely on timely and informative service that is deliver B2B Phone List with great care. Additionally, I have found that transparency is key. The more transparent you can be with your business operations, especially with a potential customer, the more likely it is that expectations can be manag effectively.” Robin Waite Robin Waite is the founder of Fearless Business Robin, Speaker, podcast host, and bestselling author of five books including Online Business Startup.
